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Zendesk Chat Advanced Details

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Introduction

Getting started
What can Meya do?
Tutorial: Hello, World!

Basic Concepts

Bot Building Blocks
Flows
Triggering Flows With User Input
Trigger types
Flow Details
Nested flows
Components
- Sharing custom components
- Python Dependencies
Flow routing
Bot visualizer

Meya CLI

Overview
Commands
Code Companion
Troubleshooting Meya CLI

Web Interface

Account Dashboard
Bot Dashboard
Bot Studio
Logging
Code Companion

Components

Core components
Text components
Card components
Input components
NLP components
Conditional components
Utility components
Schedule components
Messenger components
- Airline cards

Cards

Buttons
Cards in custom components
Buttons vs. replies

Logging

Overview
Logging UI
Filtering Logs
Log Event Types

Bot CMS

Bot CMS Overview
CMS entity editor
Languages
FAQ use-case
Tutorial 1: Referencing Bot CMS content
Tutorial 2: Using Bot CMS to train an NLU agent
Tutorial 3: Internationalize your bot using Bot CMS
Tutorial 4: Randomizing responses using Bot CMS

The Bot Database

Overview
Scope
Instance API
Collections API
Making queries
Data types
Custom Tables

Scheduling Actions

Overview
Delays
Periodic scheduling
Managing schedules
Rate limits

Messaging Integrations

Overview
- User profile data
Actions on Google
API & Webhook
Engagement Cloud CPaaS
Facebook Messenger
Infobip
Kik
Meya Web
Slack
Smooch
Telegram
Twilio
Twitter
WeChat
Teckst

Customer Service Integrations

Customer service features
- Customer service components
- Human+bot hybrid
Engagement Cloud Chat
Front
Intercom
Salesforce Live Agent
- Details
Zendesk Support
Zendesk Chat
- Zendesk Chat Advanced Details

Encryption

Encryption

Natural Language Understanding Integrations

Dialogflow
- Using Dialogflow v2 with Bot CMS

Bot Settings

Bot settings
List of available settings
Active hours

Advanced Topics

Typing indicators
Deep links and referrals
Fixed IP addresses

Analytics

Overview
Analytics integrations
What events + data are collected
Real-time metrics

Broadcast

Broadcast

Importing:Exporting Bot Code

File structure
GitHub
Import/export as zip
Sync status

Examples

Overview
Conditional
Zapier
Giphy
Triggering a flow using DialogFlow

How-to guides

Handle Multiple Intents In One Input
Dialogflow V1 to V2 Migration Guide

Account Management

Disabled Accounts
Refund Requests

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Customer Service Integrations
Zendesk Chat

Zendesk Chat Advanced Details

Updated 10 months ago