Twitter

Deliver bot-powered customer service, marketing, and engagement experiences via DM.

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Twitter DM is currently in Beta

Twitter has designated their DM & Account Activity API in beta. While the integration is fairly stable, some features are yet to be implemented or not ready for production. Read the Twitter DM docs

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Bridge public to private DM using the Twitter integration.

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Twitter App Provisioning

The default Twitter integration currently uses a whitelisted app provisioned to Meya. If you'd like to use your own whitelisted Twitter app, apply to be whitelisted on Twitter and make sure to mention you are a Meya customer to get preferential access. Once you have a whitelisted app, please send a note to [email protected] to get it set up.

Features

  1. Quick replies
  • options list
  • text input (coming soon!)
  • location
  1. Media attachments
  • image
  • video
  • gif
  1. Cards, triggers, inputs
  • inputs: image, video, gif, location
  • Card UI (meya.image, meya.card, etc.)
  1. Welcome messages
  • default (when user first visits thread)
  • deeplinks (triggered by custom URL)
  1. Custom profiles (coming soon!)

How to connect your Meya bot to Twitter

On Twitter:

  1. Create a Twitter account (or use an existing account)
  2. Login as the user you'd like to connect to Meya

On Meya:

  1. Connect your Twitter account - You will be asked to "Authorize Meya for Twitter to use your account"
  2. [Optional] Configure a default Welcome Message
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Click connect

Typing indicators

Typing indicators are a great way to let your users know the bot is thinking and hasn’t frozen. Whenever your bot is processing, the typing indicator will display for up to 3 seconds.

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