Front

Install instructions

1. Sign up for a Front account (Premium or higher required).
2. Authorize Meya to integrate with Front by clicking the connect button.
3. Select or create an inbox where bot messages will be delivered.
4. Create a Front rule for your inbox to listen to 'Inbound message', Conversation assigned' and 'Conversation un-assigned' events using the provided target webhook. Make sure to enable the Webhooks integration in Front.
5. Add a Front plugin using the provided plugin endpoint.

See the Front Help Center instructions

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Front subscription requirement

Front Premium or higher is required to connect Meya to Front.

Rule

You have to register a webhook rule with Front in order for Meya to be aware of certain events that take place in Front.

Events: Inbound Message, Conversation assigned, Conversation un-assigned

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If you change inboxes, make sure to update the rule accordingly.

Plugin

Meya hosts a plugin that can be used to gain visibility into your user and bot, while also providing some basic controls.

You can customize the buttons that appear in the bot control section.

Assigning the conversation to an agent

You can assign the conversation using the human.transfer component. The component has three optional properties.

The two tabs in the code block below demonstrate how to use the human.transfer component with Front.

states:
    transfer:
        component: human.transfer
        properties:
            text: "I'm getting an agent for you. This could take a few minutes."
            assignee: 141400
            note: "This chat has been assigned to you!"

states:
    transfer:
        component: human.transfer
        properties:
            text: "I'm getting an agent for you. This could take a few minutes."
            assignee: "[email protected]"
            note: "This chat has been assigned to John Smith!"

states:
    transfer:
        component: human.transfer
        properties:
            text: "I'm getting an agent for you. This could take a few minutes."
            note: "This chat has been assigned to you!"

Pausing the bot

By default, the bot will pause when the conversation is assigned to an agent. It will automatically unpause when the conversation is assigned to nobody. You can adjust the default assignment behaviour.

• Pause bot: You can enable/disable whether the bot is paused when the chat is assigned to an agent. Default: checked
• Cancel active flows: Cancel any active flows when the chat is assigned to an agent. If this is unchecked, users can resume existing flows once the agent has assigned the chat back to the bot default: checked