Teckst

Teckst is a platform that enables real time, human-to-human communication between brands and their customers. The application integrates seamlessly with your CRM, allowing agents to respond directly to SMS and mobile messages within your current workflow.

Setup

1. Obtain the Client ID, API Key, and Phone number from Teckst.
2. Enter the credentials on the Teckst integration page.
3. Register the Webhook URL and Verification Send Key with Teckst.

Text

Basic text can be sent and received via Teckst.

states:
    first:
        component: meya.text
        properties:
            text: Hello, World!

Media

Currently media can be sent to the user using meya.image, meya.audio, meya.video, and meya.file.

states:
    image:
        component: meya.image
        properties:
            image_url: 'https://upload.wikimedia.org/wikipedia/commons/7/71/2010-kodiak-bear-1.jpg'

📘

The ability to receive media is scheduled for development.

Cards

Since SMS does not support buttons, buttons are converted to text. For example, this code:

states:
    card_state:
        component: meya.text_buttons
        properties:
            title: Your title here
            text: Your text here
            image_url: "https://upload.wikimedia.org/wikipedia/commons/7/71/2010-kodiak-bear-1.jpg"
            output: button_click
            buttons:
                - text: button_1
                  action: button_action
                - text: button_2
                  action: button_action
        transitions:
            button_action: state_to_go_to

Produces this result:

human.transfer

Here's an example flow using human.transfer.

states:
    transfer:
        component: human.transfer
        properties:
            text: "Transferring you now..."
            assignee: "<ASSIGNEE>"
            note: "This is a private note"

Encryption/Decryption

To enable encryption whenever the bot is paused (e.g. when the user is talking to a human agent):

1. Check the encryption option from the Teckst integration page.
2. Check the encryption option from the customer service integration page.

Both media and text will be encrypted.

🚧

To have full end-to-end encryption you need to ensure that the encryption option is turned on in the customer service integration page as well as on the Teckst integration page.

For example, if you're using Zendesk Support you would also enable encryption on the Zendesk Support integration page.

Marking a meya.input_* component as sensitive: true will also encrypt the input.

states:
    get_email:
        component: meya.input_string
        properties:
            text: Enter your email address
            output: email
            scope: user
            encrypt: sensitive

Here is an example of how encrypted text and media appear in the logs.

start_chat and open_chat

These triggers are not supported on SMS/Teckst.