Filtering Logs

Filter by user

If a particular user is reporting issues, or if you're testing your bot and only want to see logs related to your testing, filter your logs using the user tag.

user:Uxxxxxxxxxx

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Which ID?

You must search using the user's Meya ID, not an integration ID. A Meya user ID will always begin with the letter U.

Filter by integration

If you know the issue pertains to a particular integration, filter using the type tag.

type:*messenger*

Here, we're searching for all logs pertaining to Facebook Messenger.

Using deep links to share and run filters

If you have a set of filters and would rather not re-type them every time you want to run the query, you can create deep link.

1. Go to the Logging tab. Copy and paste the address in the URL bar into a text editor. It will look something like this: https://meya.ai/platform/bot/<BOT_ID>/logs.
2. Add a ? to the end of the URL followed by the fields by which you're filtering (status, type, user, and context.

If filtering by date/time use startDate and endDate with Unix timestamps as values: https://meya.ai/platform/account/logs?startDate=1515474000&endDate=1515560399

You can share these queries with anyone who has access to the bot (i.e. collaborators).

Deep link examples