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What events + data are collected

List the events and associated meta data passed to your analytics integrations

Events

There are two categories of events that are collected: 1) flow events and 2) message events. Flow events are for tracking state transitions in your bot flows: start, transition. Message events track the lower level message events send, receive, button.

Event

Category

Data

Description

start

flow

bot_id ex "Bxxxxxxx"
bot ex. "meyabot"
flow ex. "hello_world"
action ex. "next"
state ex. "first"
We also send any extra transition data ex. value

Fires when a flow is started.

transition

flow

bot_id ex "Bxxxxxxx"
bot ex. "meyabot"
flow ex. "hello_world"
action ex. "next"
state ex. "first"
We also send any extra transition data ex. value

Fires on state transitions within a flow.

send

message

flow ex. "hello_world"
message_id ex "Mxxxxx"
text ex. "Hello!"

Fires when your bot sends a message.

receive

message

flow ex. "hello_world"
message_id ex "Mxxxxx"
text ex. "Hello!"
handled true|false

Fires when your bot receives a message.

delivery

message

mids ex. mid.1458668856218:ed81099e15d3f4f233
watermark ex. 1458668856253
seq ex. 37

Fires when Facebook Messenger has successfully delivered a message to a user.

read

message

timestamp ex. "1484588999"
watermark ex. 1458668856253
seq ex. 38

Fires when Facebook Messenger has acknowledged that a user has read a message.

button

message

flow ex. "hello_world"
message_id ex "Mxxxxx"
text ex. "Hello!"

Fires when a user clicks a button.

liveagent

message

flow ex. "hello_world"
message_id ex "Mxxxxx"
text ex. "Hello!"

Fires when a human agent responds from a customer service integration.

Flow events

Consider the following flow diagram depicting where start and transition events will fire. The event is associated with the state to the right of the arrow.

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User

You can optionally have Meya identify users using data in the user datastore. Each Analytics service treat users and Personally Identifiable Information (PII) differently. For example, Mixpanel will charge based on the number of users, and Google Analytics forbids collecting PII.

🚧

User Privacy

Please consider carefully how and what user data you collect if you enable user profile identification. Respect your users and your company's privacy policies. Read more about PII.

Message text

Optionally, you can capture the raw text in the receive, send, button and liveagent events. This is turned on by default. You may want to turn this setting off to protect PII.

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Note the "Track raw text" setting

Updated 18 days ago