zendesk.support.ticket.rx

type: meya.zendesk.support.component.ticket.rx
class: ZendeskSupportTicketRxComponent
path: /meya/zendesk/support/component/ticket/rx.py
signature: -

Fields

field

signature

required

type

default

description               

spec

ForwardRef('Spec')

null

Override the original spec for this element

integration

ZendeskSupportIntegrationRef

context

dict

{}

Send context data with this component's event

sensitive

bool

false

Mark this component's event as sensitive

triggers

list

[]

Activate these dynamic triggers when the component runs

thread_id

str

ticket

ZendeskSupportTicketGet

current_user

ZendeskSupportUserGet

Examples

Basic

triggers:
  - keyword: meya.zendesk.support.component.ticket.rx
steps:
  - type: meya.zendesk.support.component.ticket.rx
    integration: integration.zendesk_support
    thread_id: STRING
    ticket:
      status: new|open|pending|hold|solved|closed
      created_at: STRING
      description: STRING
      id: 123
      updated_at: STRING
    current_user:
      name: STRING
      verified: false
      created_at: STRING
      id: 123
      role: end-user|agent|admin|system
      updated_at: STRING

Full

triggers:
  - keyword: meya.zendesk.support.component.ticket.rx
steps:
  - type: meya.zendesk.support.component.ticket.rx
    spec: '?'
    integration: integration.zendesk_support
    context:
      STRING: ANY
    sensitive: false
    triggers:
      - type: STRING
        data:
          STRING: ANY
        timeout: 123
        trigger_when: ANY
    thread_id: STRING
    ticket:
      status: new|open|pending|hold|solved|closed
      assignee_id: 123
      custom_fields:
        - id: 123
          value: ANY
      external_id: STRING
      group_id: 123
      priority: STRING
      requester_id: 123
      tags:
        - STRING
      subject: STRING
      type: STRING
      ticket_form_id: 123
      brand_id: 123
      comment_count: 123
      created_at: STRING
      description: STRING
      id: 123
      updated_at: STRING
    current_user:
      alias: STRING
      details: STRING
      email: STRING
      external_id: STRING
      name: STRING
      phone: STRING
      tags:
        - STRING
      user_fields:
        STRING: ANY
      verified: false
      created_at: STRING
      id: 123
      photo:
        id: 123
        file_name: STRING
        content_url: STRING
        content_type: STRING
      role: end-user|agent|admin|system
      updated_at: STRING