This is a special trigger that will match any incoming Zendesk Support
webhooks that are not linked to a specific Meya thread and user, thereby
being "unhandled".

This trigger is particularly useful if you would like to send agent
initiated messages to the user where the user has not actively requested
a support agent. Check the agent-initiated conversations guide
for more information.

Element details

type: meya.zendesk.support.trigger.ticket.unhandled
class: ZendeskSupportTicketUnhandledTrigger
path: /meya/zendesk/support/trigger/ticket/unhandled.py
signature: -

Fields

field	description	required	signature	default	type
spec	Override the original spec for this element.	○	○	null	Spec
bot	Bot used to evaluate this trigger.	○	○	null	BotRef
action	Action executed if this trigger matches. Check the trigger action guide for more info.	◉	○		TriggerActionEntry ActionComponentSpec
when	Custom condition for when to evaluate this trigger. Check the trigger when guide for more info.	○	○	true	typing.Any
confidence	Override the default confidence with a custom value for trigger matches.	○	○	null	Real

Usage reference

Basic

triggers:
  - type: meya.zendesk.support.trigger.ticket.unhandled
steps:
  - say: STRING

Full

type: meya.zendesk.support.trigger.ticket.unhandled
spec:
  type: STRING
  data:
    STRING: ANY
  timeout: 123
  trigger_when: ANY
bot: element.name
action: COMPONENT
when: ANY
confidence: 123