zendesk.support.ticket.status

This trigger will match the status of the incoming Zendesk Support
ticket webhook. For example, this is particularly useful if you would
like to run a flow when a ticket is closed, and you would like to get
some feedback from the user through a survey or a CSAT score.

Element details

type: meya.zendesk.support.trigger.ticket.status
class: ZendeskSupportTicketStatusTrigger
path: /meya/zendesk/support/trigger/ticket/status.py
signature: -

Fields

fielddescription               requiredsignaturedefaulttype
specOverride the original spec for this element.â—‹â—‹nullSpec
botBot used to evaluate this trigger.â—‹â—‹nullBotRef
actionAction executed if this trigger matches. Check the trigger action guide for more info.◉○TriggerActionEntry
ActionComponentSpec
whenCustom condition for when to evaluate this trigger. Check the trigger when guide for more info.â—‹â—‹truetyping.Any
confidenceOverride the default confidence with a custom value for trigger matches.â—‹â—‹nullReal
statusThe status of the ticket to match. This can be one of new, open, pending, hold, solved, or closed.â—‹â—‹nullZendeskSupportTicketStatus

Usage reference

Basic

triggers: - type: meya.zendesk.support.trigger.ticket.status steps: - say: STRING

Full

type: meya.zendesk.support.trigger.ticket.status spec: type: STRING data: STRING: ANY timeout: 123 trigger_when: ANY bot: element.name action: COMPONENT when: ANY confidence: 123 status: new|open|pending|hold|solved|closed