This trigger will match the status of the incoming Zendesk Support
ticket webhook. For example, this is particularly useful if you would
like to run a flow when a ticket is closed, and you would like to get
some feedback from the user through a survey or a CSAT score.

Element details

type: meya.zendesk.support.trigger.ticket.status
class: ZendeskSupportTicketStatusTrigger
path: /meya/zendesk/support/trigger/ticket/status.py
signature: -

Fields

field	description	required	signature	default	type
spec	Override the original spec for this element.	○	○	null	Spec
bot	Bot used to evaluate this trigger.	○	○	null	BotRef
action	Action executed if this trigger matches. Check the trigger action guide for more info.	◉	○		TriggerActionEntry ActionComponentSpec
when	Custom condition for when to evaluate this trigger. Check the trigger when guide for more info.	○	○	true	Any
confidence	Override the default confidence with a custom value for trigger matches.	○	○	null	Real
status	The status of the ticket to match. This can be one of `new`, `open`, `pending`, `hold`, `solved`, or `closed`.	○	○	null	ZendeskSupportTicketStatus

Usage reference

Basic

triggers:
  - type: meya.zendesk.support.trigger.ticket.status
steps:
  - say: STRING

Full

type: meya.zendesk.support.trigger.ticket.status
spec:
  type: STRING
  data:
    STRING: ANY
  timeout: 123
  trigger_when: ANY
bot: element.name
action: COMPONENT
when: ANY
confidence: 123
status: new|open|pending|hold|solved|closed