zendesk.support.ticket.status

This trigger will match the status of the incoming Zendesk Support
ticket webhook. For example, this is particularly useful if you would
like to run a flow when a ticket is closed, and you would like to get
some feedback from the user through a survey or a CSAT score.

Element details

type: meya.zendesk.support.trigger.ticket.status
class: ZendeskSupportTicketStatusTrigger
path: /meya/zendesk/support/trigger/ticket/status.py
signature: -

Fields

field

description

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

required

signature

default

type

spec

Override the original spec for this element.

null

Spec

bot

Bot used to evaluate this trigger.

null

BotRef

action

Action executed if this trigger matches. Check the trigger action guide for more info.

TriggerActionEntry
ActionComponentSpec

when

Custom condition for when to evaluate this trigger. Check the trigger when guide for more info.

true

typing.Any

confidence

Override the default confidence with a custom value for trigger matches.

null

Real

status

The status of the ticket to match. This can be one of new, open, pending, hold, solved, or closed.

null

ZendeskSupportTicketStatus

Usage reference

Basic

triggers:
  - type: meya.zendesk.support.trigger.ticket.status
steps:
  - say: STRING

Full

type: meya.zendesk.support.trigger.ticket.status
spec:
  type: STRING
  data:
    STRING: ANY
  timeout: 123
  trigger_when: ANY
bot: element.name
action: COMPONENT
when: ANY
confidence: 123
status: new|open|pending|hold|solved|closed