This trigger will match the status of the incoming Zendesk Support
ticket webhook. For example, this is particularly useful if you would
like to run a flow when a ticket is closed
, and you would like to get
some feedback from the user through a survey or a CSAT score.
Element details
type: meya.zendesk.support.trigger.ticket.status
class: ZendeskSupportTicketStatusTrigger
path: /meya/zendesk/support/trigger/ticket/status.py
signature: -
Fields
field | description | required | signature | default | type |
---|---|---|---|---|---|
spec | Override the original spec for this element. | â—‹ | â—‹ | null | Spec |
bot | Bot used to evaluate this trigger. | â—‹ | â—‹ | null | BotRef |
action | Action executed if this trigger matches. Check the trigger action guide for more info. | â—‰ | â—‹ | TriggerActionEntry ActionComponentSpec | |
when | Custom condition for when to evaluate this trigger. Check the trigger when guide for more info. | â—‹ | â—‹ | true | typing.Any |
confidence | Override the default confidence with a custom value for trigger matches. | â—‹ | â—‹ | null | Real |
status | The status of the ticket to match. This can be one of new , open , pending , hold , solved , or closed . | â—‹ | â—‹ | null | ZendeskSupportTicketStatus |
Usage reference
Basic
triggers
type meya.zendesk.support.trigger.ticket.status
steps
say STRING
Full
type meya.zendesk.support.trigger.ticket.status
spec
type STRING
data
STRING ANY
timeout123
trigger_when ANY
bot element.name
action COMPONENT
when ANY
confidence123
status new|open|pending|hold|solved|closed