zendesk.support.ticket.update

type: meya.zendesk.support.event.ticket.update
class: ZendeskSupportTicketUpdateEvent
path: /meya/zendesk/support/event/ticket/update.py
signature: -

Fields

field

signature

required

type

default

description               

parent_entry_ref

EntryRef

null

trace_id

str

"-"

sensitive

bool

false

user_id

str

thread_id

str

integration_id

str

context

dict

{}

old_ticket

ZendeskSupportTicketGet

ticket

ZendeskSupportTicketGet

Examples

Data

{
    "type": "meya.zendesk.support.event.ticket.update", 
    "data": {
        "parent_entry_ref": {
            "ledger": "STRING", 
            "id": "STRING", 
            "data": {
                "STRING": "STRING"
            }
        }, 
        "trace_id": "STRING", 
        "sensitive": false, 
        "user_id": "STRING", 
        "thread_id": "STRING", 
        "integration_id": "STRING", 
        "context": {
            "STRING": "ANY"
        }, 
        "old_ticket": {
            "status": "new|open|pending|hold|solved|closed", 
            "assignee_id": 123, 
            "custom_fields": [
                {
                    "id": 123, 
                    "value": "ANY"
                }
            ], 
            "external_id": "STRING", 
            "group_id": 123, 
            "priority": "STRING", 
            "requester_id": 123, 
            "tags": [
                "STRING"
            ], 
            "subject": "STRING", 
            "type": "STRING", 
            "ticket_form_id": 123, 
            "brand_id": 123, 
            "comment_count": 123, 
            "created_at": "STRING", 
            "description": "STRING", 
            "id": 123, 
            "updated_at": "STRING"
        }, 
        "ticket": {
            "status": "new|open|pending|hold|solved|closed", 
            "assignee_id": 123, 
            "custom_fields": [
                {
                    "id": 123, 
                    "value": "ANY"
                }
            ], 
            "external_id": "STRING", 
            "group_id": 123, 
            "priority": "STRING", 
            "requester_id": 123, 
            "tags": [
                "STRING"
            ], 
            "subject": "STRING", 
            "type": "STRING", 
            "ticket_form_id": 123, 
            "brand_id": 123, 
            "comment_count": 123, 
            "created_at": "STRING", 
            "description": "STRING", 
            "id": 123, 
            "updated_at": "STRING"
        }
    }
}