Element details

type: meya.zendesk.support.event.ticket.unhandled
class: ZendeskSupportTicketUnhandledEvent
path: /meya/zendesk/support/event/ticket/unhandled.py
signature: -

Fields

field	required	signature	default	type
parent_entry_ref	○	○	null	EntryRef
trace_id	○	○	"-"	str
sensitive	○	○	false	bool
internal	○	○	false	bool
user_id	◉	○		str
thread_id	◉	○		str
integration_id	◉	○		str
context	○	○	{}	dict
ticket	◉	○		ZendeskSupportTicketGet
current_user	◉	○		ZendeskSupportUserGet
requester	◉	○		ZendeskSupportUserGet

Usage reference

Data

{
    "type": "meya.zendesk.support.event.ticket.unhandled", 
    "data": {
        "parent_entry_ref": {
            "ledger": "STRING", 
            "id": "STRING", 
            "data": {
                "STRING": "STRING"
            }
        }, 
        "trace_id": "STRING", 
        "sensitive": false, 
        "internal": false, 
        "user_id": "STRING", 
        "thread_id": "STRING", 
        "integration_id": "STRING", 
        "context": {
            "STRING": "ANY"
        }, 
        "ticket": {
            "status": "new|open|pending|hold|solved|closed", 
            "assignee_id": 123, 
            "custom_fields": [
                {
                    "id": 123, 
                    "value": "ANY"
                }
            ], 
            "external_id": "STRING", 
            "group_id": 123, 
            "priority": "STRING", 
            "requester_id": 123, 
            "tags": [
                "STRING"
            ], 
            "subject": "STRING", 
            "type": "STRING", 
            "ticket_form_id": 123, 
            "brand_id": 123, 
            "comment_count": 123, 
            "created_at": "STRING", 
            "description": "STRING", 
            "id": 123, 
            "updated_at": "STRING"
        }, 
        "current_user": {
            "alias": "STRING", 
            "details": "STRING", 
            "email": "STRING", 
            "external_id": "STRING", 
            "name": "STRING", 
            "phone": "STRING", 
            "tags": [
                "STRING"
            ], 
            "user_fields": {
                "STRING": "ANY"
            }, 
            "verified": false, 
            "created_at": "STRING", 
            "id": 123, 
            "photo": {
                "id": 123, 
                "file_name": "STRING", 
                "content_url": "STRING", 
                "content_type": "STRING"
            }, 
            "role": "end-user|agent|admin|system", 
            "updated_at": "STRING"
        }, 
        "requester": {
            "alias": "STRING", 
            "details": "STRING", 
            "email": "STRING", 
            "external_id": "STRING", 
            "name": "STRING", 
            "phone": "STRING", 
            "tags": [
                "STRING"
            ], 
            "user_fields": {
                "STRING": "ANY"
            }, 
            "verified": false, 
            "created_at": "STRING", 
            "id": 123, 
            "photo": {
                "id": 123, 
                "file_name": "STRING", 
                "content_url": "STRING", 
                "content_type": "STRING"
            }, 
            "role": "end-user|agent|admin|system", 
            "updated_at": "STRING"
        }
    }
}