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Reference
Getting Started
Components
directly.engage.feedback
directly.engage.question
analytics.identify
analytics.track
api
base_api
button.ask
calendly
calendly.webhook.create
clearbit.enrich
csp.monitor
csp.note
csp.session.agent
csp.session.end
directly.api
directly.automate.feedback
directly.automate.message
directly.automate.rate
directly.engage.conversation
directly.engage.rate
directly.engage.resolve
directly.rating.convert
directly.understand.next
directly.understand.predict
element
email
email.address.ask
email.address.ask.form
email.address.input
email.send
event.config.composer
event.config.event
event.config.event_user_id
event.config.header
event.config.markdown
facebook.messenger.handover.extend_thread_control
facebook.messenger.handover.get_secondary_receivers
facebook.messenger.handover.get_thread_owner
facebook.messenger.handover.pass_thread_control
facebook.messenger.handover.release_thread_control
facebook.messenger.handover.request_thread_control
facebook.messenger.handover.take_thread_control
facebook.wit.ask.ask
facebook.wit.ask.form
facebook.wit.detect
facebook.wit.input
file
file.ask
file.load
file.v2
flow
flow.case
flow.cond
flow.end
flow.if
flow.jump
flow.match
flow.next
flow.random
flow.set
form.select
front.contact.create
front.contact.create_or_update
front.contact.get
front.contact.handle.add
front.contact.handle.delete
front.contact.update
front.conversation.create
front.conversation.link
front.conversation.update
front.message.get
front.message.send
front.shifts.get
front.shifts.list
front.teammates.get
front.teammates.list
front.teams.get
front.teams.list
front.teams.shifts.list
google.dialogflow.ask
google.dialogflow.ask.form
google.dialogflow.detect
google.dialogflow.input
image
image.ask
image.v2
interactive
lifecycle
mailgun.send
mandrill.send
openai.beta.question
orb.config.composer
orb.config.drop
orb.config.header
orb.config.launcher
orb.config.media_upload
orb.config.menu
orb.config.splash
orb.config.theme
orb.hero
orb.magic_link
orb.screen.continue
orb.screen.end
orb.session.create
postmark.send
presence.typing
salesforce.cases.comment.add
salesforce.cases.create
salesforce.cases.update
salesforce.contact.create
salesforce.contact.update
salesforce.knowledge.article.get
salesforce.knowledge.display
salesforce.knowledge.search
salesforce.query
sendgrid.send
session.chat.close
session.chat.open
shopify.carrier_service.create
shopify.customer.get
shopify.customer.order.list
shopify.customer.search
shopify.order.cancel
shopify.order.close
shopify.order.display
shopify.order.get
shopify.order.open
shopify.order.refund
shopify.order.status
shopify.order.update_shipping_address
shopify.product.get
shopify.product.list
slack.send
teckst.media.send
teckst.message.send
text.ask
text.ask.catchall
text.ask.form
text.ask_regex
text.info
text.input
text.input.base
text.regex_input
text.say
text.status
thread.config
thread.config.mode
thread.identify
thread.link
thread.load
thread.set
thread.try_lookup
thread.try_reverse_lookup
thread.unlink
tile.ask
tile.checkbox
tile.choice
tile.rating
time.availability
time.delay
twilio.flex.end_chat
twilio.flex.start_chat
twilio.lookup
twilio.message.send
twilio.voice.call
twilio.voice.dial
twilio.voice.gather
twilio.voice.hangup
twilio.voice.redirect
twilio.voice.reject
user.identify
user.link
user.load
user.set
user.try_lookup
user.try_reverse_lookup
user.unlink
util.fun.joke
util.latency.pong
util.text.echo
util.text.random_hex
util.text.split_name
whatsapp.list_picker
widget
widget.field
widget.page
zendesk.chat.session.end
zendesk.chat.session.start
zendesk.help_center.article.get
zendesk.help_center.display
zendesk.help_center.search
zendesk.sunshine_conversations.app_user.get
zendesk.support.ticket.create
zendesk.support.ticket.rx
zendesk.support.ticket.search
zendesk.support.ticket.show
zendesk.support.ticket.update
zendesk.support.user.create_or_update
zendesk.support.user.search
zendesk.support.user.show
zendesk.support.user.update
Integrations
amazon.alexa
analytics
bot
calendly
catchall
clearbit
csp
db
directly
element
facebook.messenger
facebook.wit
freshworks.freshchat
front
google.actions
google.dialogflow
interactive
mailgun
mandrill
openai
orb
orb.mobile
postmark
salesforce
salesforce.cases
salesforce.knowledge
salesforce.live_agent
segment
sendgrid
sensitive_data
shopify
slack
teckst
transcript
twilio
twilio.base
twilio.flex
twilio.voice
twitter
util.status
voice
webhook
webv1
whatsapp
zendesk.base
zendesk.chat
zendesk.help_center
zendesk.sunshine_conversations
zendesk.support
Triggers
button
calendly
csp.agent.command
directly.understand
directly.webhook
element
email.address
event.type
facebook.wit
file
form
google.dialogflow
http
image
lifecycle
media
salesforce.knowledge
session.chat.close
session.chat.open
session.page.open
text
text.catchall
text.keyword
text.regex
twilio.voice.ringing
util.latency.ping
widget.field.button_trigger
widget.page.button_trigger
zendesk.chat.webhook
zendesk.help_center
zendesk.support.ticket.status
zendesk.support.ticket.unhandled
zendesk.support.ticket.update
Entries
cli.app
cli.app.delete
amazon.alexa
amazon.alexa.intent
amazon.alexa.intent.cancel
amazon.alexa.intent.help
amazon.alexa.intent.navigate_home
amazon.alexa.intent.stop
cli.app.delete.request
analytics.identify
cli.app.delete.response
analytics.track
cli.app.request
cli.app.response
cli.auth
cli.auth.check
bot.entry
cli.auth.failed
button.ask
button.click
cli.auth.ok
calendly
cli.auth.submit
cli.deploy
calendly.invitee.cancelled
calendly.invitee.created
cli.deploy.complete
cli.deploy.failed
cli.deploy.start
cli.sdk
cli.secrets
component.entry
component.entry.next
component.entry.start
cli.secrets.request
csp
csp.agent.command
cli.secrets.response
csp.monitor
csp.monitor.error
cli.user
cli.user.request
csp.note
cli.user.response
csp.session.agent.request
csp.session.agent.request.error
cli.vault
csp.session.end
cli.vault.request
cli.vault.response
session.member
session.member.join
session.member.leave
user.entry.identify
ws.entry.data
email.say
front.trash
front.unhandled
directly.webhook
email
entry
entry.interactive
facebook.messenger.handover.pass_thread_control
facebook.messenger.handover.request_thread_control
facebook.messenger.handover.take_thread_control
file
flow.entry
flow.entry.end
flow.entry.jump
flow.entry.label
flow.entry.next
flow.entry.start
form
form.ask
form.error
form.ok
form.submit
freshworks.freshchat
freshworks.freshchat.session.assign
freshworks.freshchat.session.reopen
freshworks.freshchat.session.resolve
front.agent.assign
front.agent.unassign
front.conversation.archive
front.conversation.reopen
front.conversation.restore
front.conversation.trash
front.conversation.unhandled
front.tag.add
front.tag.remove
google.actions
google.actions.intent
google.actions.intent.cancel
http.entry
http.entry.request
http.entry.response
http.entry.ws_upgrade
http.webhook
image
lifecycle
log.entry
log.entry.exception
log.entry.message
media.media
orb.device
orb.device.connect
orb.device.heartbeat
orb.device.state
orb.entry.ws
orb.entry.ws.config_request
orb.entry.ws.connected_request
orb.entry.ws.publish_request
orb.entry.ws.request
orb.entry.ws.response
orb.hero
orb.screen.continue
orb.screen.end
presence
presence.receipt
presence.receipt.delivered
presence.receipt.read
presence.typing
presence.typing.off
presence.typing.on
salesforce.live_agent
salesforce.live_agent.session.agent.conference.join
salesforce.live_agent.session.agent.conference.leave
salesforce.live_agent.session.agent.disconnect
salesforce.live_agent.session.agent.request.error
salesforce.live_agent.session.agent.request.ok
salesforce.live_agent.session.agent.request.request
salesforce.live_agent.session.assign
salesforce.live_agent.session.ended
salesforce.live_agent.session.established
salesforce.live_agent.session.queue.update
salesforce.live_agent.session.transfer_to_button
session.chat.close
session.chat.open
session.page.open
text
text.ask
text.info
text.input
text.say
text.status
thread
thread.entry
thread.entry.data
thread.entry.link
thread.entry.unlink
thread.start
tile.ask
tile.choice
tile.rating
trigger.entry
trigger.entry.activate
trigger.entry.match
twilio.flex.reservation_accepted
twilio.flex.reservation_completed
twilio.flex.task_canceled
twilio.flex.task_queue_entered
twilio.sms.accepted
twilio.sms.base
twilio.sms.delivered
twilio.sms.failed
twilio.sms.queued
twilio.sms.read
twilio.sms.received
twilio.sms.receiving
twilio.sms.sending
twilio.sms.sent
twilio.sms.undelivered
twilio.voice.dial
twilio.voice.gather
twilio.voice.hangup
twilio.voice.redirect
twilio.voice.reject
twilio.voice.ringing
user.entry
user.entry.data
user.entry.link
user.entry.unlink
whatsapp.list_picker
whatsapp.message.sent
whatsapp.message.template.sent
widget
widget.field
widget.field.button_click
widget.page
widget.page.button_click
ws.entry
zendesk.chat.webhook
zendesk.support.ticket.unhandled
zendesk.support.ticket.update
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