type: meya.zendesk.support.component.ticket.create
class: ZendeskSupportTicketCreateComponent
path: /meya/zendesk/support/component/ticket/create.py
signature: -

Fields

field	signature	required	type	default	description
spec	○	○	Spec	null	Override the original spec for this element
integration	○	◉	ZendeskSupportIntegrationRef
requester_id	○	○	int	null	The user who requested this ticket
subject	○	○	str	null	The value of the subject field for this ticket
comment	○	○	str	null	Add a comment to the ticket
comment_public	○	○	bool	null	Controls whether the ticket is public or not
tags	○	○	list	null	An array of tags to add to the ticket
custom_fields	○	○	list	null	An array of the custom field objects consisting of IDs and values
ticket_type	○	○	str	null	The type of this ticket
status	○	○	ZendeskSupportTicketStatus	null	The state of the ticket
priority	○	○	str	null	The urgency with which the ticket should be addressed
assignee_id	○	○	int	null	The agent currently assigned to the ticket
group_id	○	○	int	null
external_id	○	○	str	null
ticket_form_id	○	○	int	null	The ID of the ticket form to render for the ticket
brand_id	○	○	int	null	The ID of the brand this ticket is associated with
context	○	○	dict	{}	Send context data with this component's event
sensitive	○	○	bool	true
triggers	○	○	list	[]	Activate these dynamic triggers when the component runs
link	○	○	bool	true
followup	○	○	bool	true
via_followup_source_id	○	○	int	null

Examples

Basic

triggers:
  - keyword: meya.zendesk.support.component.ticket.create
steps:
  - type: meya.zendesk.support.component.ticket.create
    integration: integration.zendesk_support

Full

triggers:
  - keyword: meya.zendesk.support.component.ticket.create
steps:
  - type: meya.zendesk.support.component.ticket.create
    spec:
      type: STRING
      data:
        STRING: ANY
      timeout: 123
      trigger_when: ANY
    integration: integration.zendesk_support
    requester_id: 123
    subject: STRING
    comment: STRING
    comment_public: false
    tags:
      - STRING
    custom_fields:
      - id: 123
        value: ANY
    ticket_type: STRING
    status: new|open|pending|hold|solved|closed
    priority: STRING
    assignee_id: 123
    group_id: 123
    external_id: STRING
    ticket_form_id: 123
    brand_id: 123
    context:
      STRING: ANY
    sensitive: false
    triggers:
      - type: STRING
        data:
          STRING: ANY
        timeout: 123
        trigger_when: ANY
    link: false
    followup: false
    via_followup_source_id: 123