Element details

type: meya.zendesk.support.component.ticket.create
class: ZendeskSupportTicketCreateComponent
path: /meya/zendesk/support/component/ticket/create.py
signature: -

Fields

field	description	required	signature	default	type
spec	Override the original spec for this element.	○	○	null	Spec
integration		◉	○		ZendeskSupportIntegrationRef
requester_id	The user who requested this ticket	○	○	null	int
subject	The value of the subject field for this ticket	○	○	null	str
comment	Add a comment to the ticket	○	○	null	str
comment_public	Controls whether the ticket is public or not	○	○	null	bool
tags	An array of tags to add to the ticket	○	○	null	list
custom_fields	An array of the custom field objects consisting of IDs and values	○	○	null	list
ticket_type	The type of this ticket	○	○	null	str
status	The state of the ticket	○	○	null	ZendeskSupportTicketStatus
priority	The urgency with which the ticket should be addressed	○	○	null	str
assignee_id	The agent currently assigned to the ticket	○	○	null	int
group_id		○	○	null	int
external_id		○	○	null	str
ticket_form_id	The ID of the ticket form to render for the ticket	○	○	null	int
brand_id	The ID of the brand this ticket is associated with	○	○	null	int
context	Send context data with this component's event.	○	○	{}	dict
sensitive		○	○	true	bool
triggers	Activate these dynamic triggers when the component runs. Check the component triggers guide for more info.	○	○	[]	list
link		○	○	true	bool
followup		○	○	true	bool
via_followup_source_id		○	○	null	int

Usage reference

Basic

triggers:
  - keyword: meya.zendesk.support.component.ticket.create
steps:
  - type: meya.zendesk.support.component.ticket.create
    integration: integration.zendesk_support

Full

triggers:
  - keyword: meya.zendesk.support.component.ticket.create
steps:
  - type: meya.zendesk.support.component.ticket.create
    spec:
      type: STRING
      data:
        STRING: ANY
      timeout: 123
      trigger_when: ANY
    integration: integration.zendesk_support
    requester_id: 123
    subject: STRING
    comment: STRING
    comment_public: false
    tags:
      - STRING
    custom_fields:
      - id: 123
        value: ANY
    ticket_type: STRING
    status: new|open|pending|hold|solved|closed
    priority: STRING
    assignee_id: 123
    group_id: 123
    external_id: STRING
    ticket_form_id: 123
    brand_id: 123
    context:
      STRING: ANY
    sensitive: false
    triggers:
      - type: STRING
        data:
          STRING: ANY
        timeout: 123
        trigger_when: ANY
    link: false
    followup: false
    via_followup_source_id: 123