salesforce.cases

Install instructions

Salesforce Access Token documentation:

https://developer.salesforce.com/docs/atlas.en-us.api_iot.meta/api_iot/qs_auth_access_token.htm

Salesforce user

Create or select a Salesforce user to be used as the integration user.
Get the user's username used to login to Salesforce (e.g. bot@meya.ai).
Get the user's password used to login on Salesforce.
Past the username and password into the vault variables.

Create app

From Salesforce classic, go to Setup > Build > Create > Apps > Connected App (section) > New.
Grant the necessary permissions.

Get Api credentials

On the recently created app go to API (Enable OAuth Settings) section.
Copy the Consumer Key and Consumer Secret and paste to client_id and client_secret vault variables, respectively.

Element details

type: meya.salesforce.cases.integration
class: SalesforceCasesIntegration
path: /meya/salesforce/cases/integration/integration.py
signature: -

Fields

field	description	required	signature	default	type
instance_base_url	Your Salesforce instance's base URL with no trailing `/`, e.g. https://your-instance.salesforce.com	◉	○		str
client_id	This field is called `Consumer Key` in the Salesforce Admin console and `client_id` in the Auth Api request.The `Consumer Key` can be found at Salesforce > Build > Create > Apps > Your app.	◉	○		str
client_secret	This field is called `Consumer Secret` in the Salesforce Admin console and `client_secret` in the Auth Api request.The `Consumer Secret` can be found at Salesforce > Build > Create > Apps > Your app.	◉	○		str
username	The email of a valid user in your Salesforce instance. Usually you would create a dedicated user for app integrations.	◉	○		str
password	The password of the user you use to login to your Salesforce instance.	◉	○		str
spec	Override the original spec for this element.	○	○	null	Spec
enabled	Enables the integration, allowing it to process events and HTTP/WS entries.	○	○	true	bool
filter		○	○	rx_sub: true rx: true tx: "\nmeya.event.entry.interactive\nOR meya.csp.event\nOR meya.button.event.click\n OR meya.form.event.submit\n" tx_pub: true	IntegrationFilter
verify_token	The token to be verified for each incoming request. You need to add the `verify_token=YOUR_TOKEN` query parameter to integration's webhook URL.	○	○	null	str
max_attachment_size	Controls maximum attachment size supported by the integration in bytes.	○	○	null	int
markdown	The markdown features that are supported by this integration. Check the Markdown guide for more info.	○	○	false	list bool
typing	When set to `false`, all typing indicators received by the integration will be ignored.	○	○	true	bool
avatar		○	○	crop: circle	CspIntegrationAvatar
agent_command_prefix		○	○	"/"	str
transcript		○	○	count: 25 user_prefix: user bot_prefix: bot agent_prefix: agent note_prefix: 📝	CspIntegrationTranscript
agent		○	○	name: avatar:	AgentSpec

Usage reference

Basic

type: meya.salesforce.cases.integration
instance_base_url: STRING
client_id: STRING
client_secret: STRING
username: STRING
password: STRING

Full

type: meya.salesforce.cases.integration
instance_base_url: STRING
client_id: STRING
client_secret: STRING
username: STRING
password: STRING
spec:
  type: STRING
  data:
    STRING: ANY
  timeout: 123
  trigger_when: ANY
enabled: false
filter:
  rx_sub: STRING
  rx: STRING
  tx: STRING
  tx_pub: STRING
verify_token: STRING
max_attachment_size: 123
markdown:
  - format|linkify|breaks|typographer
typing: false
avatar:
  crop: circle|square
agent_command_prefix: STRING
transcript:
  count: 123
  user_prefix: STRING
  bot_prefix: STRING
  agent_prefix: STRING
  note_prefix: STRING
agent:
  name: full|first|first_initial|first_last_initial|first_initial_last_initial
  avatar:
    image: STRING
    crop: circle|square
    monogram: full|first|first_initial|first_last_initial|first_initial_last_initial